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FAQ's - Frequently Asked Question & Answers

Never fear, that’s why we are here. You can learn about our time proven process on our process page found here.

We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]

Over the years, we’ve helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Our team takes the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.

This is a great question and you should ask it of any web design and development firm you are considering. Many firms will farm out work to freelancers or interns. Some firms give little or no access to client’s who want to speak directly with their designers or developers. Our clients work directly with our tight knit team of 5.

Who or which member of the team will be depend on your project needs and what stage of the process you are in during the project.

YES! Everything that we build will be 100% owned by you.

Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

The project starts with a 50% payment. After design sign off and before we move into programming, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch. Full payment must made within 30 days or when the site is scheduled for launch whichever is soonest.

For large projects or on-going projects (e.g. SEO) payments can be made via a 28 day invoice.

The purpose of a domain name is similar to that of a street address or telephone number. The domain name directs customers to you on the Internet. The domain by itself is not your email or web address. The domain does form the base from which these addresses are derived.

For example:

Domain Name: 888Websites.com
Web Address: www.888websites.com
Email Address: hello@888websites.com

The simple answer is YES it is a good idea. The cost of registering ‘.com or .co.uk’ domain name is low and helps you protect your business name and brand identity. It also looks more professional and gives you credibility.

The best way to start is by choosing a colour scheme – 3-4 colours are best. If your company has a logo or preferred colours on its stationery that’s a good start. For those of you starting from scratch, choose two or three complementary colours and stick with them – don’t change colours on every page.

If you’re not sure what colour scheme to choose, surf the internet and find a website that you like. You can then model your colour scheme and ideas on what already exists.

Another option is to choose a template. There are many templates or pre-set designs and you can find them by simply searching for “website templates”.  The templates can be customised to suit your business.

Naturally, your designer is a good source of information and ideas. If you are looking for a custom website, he/she can design one for you from scratch, but knowing your preferable colours is a great help.

(a) Provide an easy to use navigation system.

This is one of the most important issues to consider when designing a website. You need to ensure your visitors can find what they are looking for easily. Most websites either display their navigation bar on the left or at the top. And since most people are used to this type of navigation, it’s best to stick with it.

Make sure your navigation bar is on every page, as visitors may not arrive at your website via your homepage. Because most Search Engines index your webpages by their content, one of your secondary pages may rank higher than your homepage. And if you don’t have a navigation bar, your visitors won’t have anywhere else to go.
(b) Don’t go overboard on special effects

Whilst it is ok to have one or two special effects to jazz up your website, spinning graphics and logos often distract your visitor from the content, not to mention they can take too long to download. Your visitors may click away even before your spinning logo finishes loading.

If your website contains special effects that require extra software to be downloaded, you can be sure that 99% of people will not bother and will leave your website immediately.

When including pictures and photos, please ensure they are the smallest possible size so that they download quickly.

(c) Backgrounds

Make sure your visitors can read the text on the background, ie. no black writing on dark blue background or yellow on white. Also be careful that your links are visible before and after being visited. The default for links in most programs is blue (before being visited) and burgundy (after being visited), so if you have a dark background, ensure your links are light.

Stay away from busy backgrounds that distract from the content. White is still the most popular choice for background and it is so for a reason. It looks clean and is easy to read. If you wish to add a little more oomph to your website, add colourful headings or pictures.

(d) External Links

It is a good idea to open links to other websites in a new window. That way your visitors can easily return to your site when they are finished browsing the external link.

(e) Site Map & Search Feature

If your website is more than 15 pages long, it is useful to have a site map or a “Search” feature to ensure your visitors can easily find what they’re looking for. A site map is simply a text index of your website.

(f) Content is King

While it is important that your website looks clean and professional, it is far more important that you concentrate your efforts on the content and promotion. Don’t spend too much time worrying about whether Betty Jones will like your buttons. She has come to your website for information, not to criticise your buttons and headings.

If you want a professional website, things to stay away from include:

1. Flash intros, revolving globes, beveled line separators, animated mail boxes
2. Loads of pop up or pop under boxes
3. Autoplay music. Allow your customer to play music only if they choose.
4. Hit counters of the free variety, which say “you are 27th visitor”
5. Date and time stamps, unless your website is updated daily or weekly
6. Busy backgrounds.

Before you start thinking about what to write on each page of your website, it is important that you create a plan, which lists all the pages you wish to include. Below is a list of the most commonly used pages:

(a) Home Page (First Page)
(b) Products / Services
(c) Contact Us
(d) Pricing
(e) Testimonials / Product Reviews / Before & After
(f) Frequently Asked Questions
(g) Response form such as “Subscribe” or “Enquiry” form
(h) On-line Magazine or Newsletter
(i) Resources/Articles
(j) About Us
(k) Guarantee
(l) Survey
(m) Events Calendar
(n) Search My Website Feature
(o) Return/Refund Policy
(p) Privacy Policy
(q) Site Map
(r) Copyright Information
(s) Links
(t) Media Information
(u) News
(v) On-line store

Web hosting provides server space for your website and it similar to a PC that is always so people can access your web pages at any time of the day or night. You can think of a web host as a commercial building. The web host provides space for your website just as a commercial building provides space for your shop or office. You can build your own building and you can host your own website, but because of the cost and expertise required it is easier to rent the space. Without a web hosting company, nobody will be able to see your website.

If you consider the benefits, the answer is pretty clear:

(a) Save time – Don’t spend hours on the phone, direct customers to your website, where you can provide all the information they need. Whether it be your product or service list, pricing, business hours or simply directions to your bricks and mortar shop.

(b) Save money on advertising – Instead of paying for large ads, simply advertise your website

(c) Be flexible in your message – Change the content as your business changes. No need for expensive brochure or flyer reprints.

(d) Save money on postage – Email customers news about your products instead. It doesn’t cost you anything.

(e) Gain exposure to new customers – You will reach more local clients as well as interstate and global markets.

(f) Have a more professional image – Keep up with the times and your competitors. If your clients are asking whether you have a website, now you can answer “I will tomorrow”.

(g) Have your business open 24/7. Provide customers information when THEY need it. If you don’t someone else will

The cost of the website generally depends on its functionality. For example an informational website is much cheaper than a website that features an on-line store.

There are a number of components to designing & building a website:

(a) Domain name
(b) Webhosting
(c) Website Design
(d) Website functionality and components
(e) Any additional software required to perform specific functionality
(d) Number of standard pages required
(e) Number of products (if required)

Please contact us to discuss your website requirements in order that we can supply an accurate quote.

 

This depends on the size of your website, but for a 3-10 page website the turnaround time is usually 5-10 business days.

Yes. We use responsive design to ensure all our websites look good not only on large monitors, but also on laptops, tablets and mobile phones.

Yes of course.  You can sell either digital products or physical products. All our websites are designed to be future proof so even though you aren’t selling products initially, if you decide to sell products in the future we can add this functionality in the future.

A content management system (CMS) allows you to update the content on your website without any technical knowledge or additional software. When using a CMS, such as WordPress, you can add new pages, blog posts, upload images, videos, create photo galleries, etc.


A: No. We are exclusively WordPress and Shopify experts, we don’t beleive we need to use any other platform as any website can be built using the WordPress/Shopify platforms. In choosing to study and build with these two platforms over the past 10 years, we have become experts in WordPress and Shopify and can create extremely custom solutions for our clients.

It depends, If your old site was built using WordPress or Shopify we can update and customise it. For other platforms we find it is much better to start again from scratch. Contact us to find out more.

Yes, No problem, we can write the content for your site. However, we believe you are the expert in your business and therefore the best person to provide the information for your website.

Contact us to discuss further.

Yes, we can help you source stock photos from sites such as www.crestock.com and www.istock.com. We also have photographers and videographers available to produce custom photography and videos for your website.

Yes we sure can. We work with highly skilled graphic designers that will ensure your logo looks good not only in colour, but also in black and white, that it works well online and in print and is able to be scaled without losing quality.

Most of our websites are built using WordPress.  The reasons we love WordPress include;

Open Source, which means there are thousands of people all around the world working on improving and upgrading WordPress every day.  eCommerce functionality can also be added as and when required. Thousands of online stores use WordPress Woocommerce.

It’s user friendly and allows you to update the website without having to learn HTML.

It’s flexible and extensible.  There are thousands of plugins and themes that allow you to change the look and add extra features and functionality.

 It is search engine friendly and we love it.

For specific online stores we also use Shopify.

 

 

 

Yes, No problem. We can set up any email for your domain name (online business address). Such as:

office@
help@
Support@
steve@
ceo@

Nope! There are’t any hidden costs. We will supply a firm quotation stating exactly what is included in the set up, design, development and support of your new website.

Get in touch and find out more.

Ah, so many emails with promises of “Number one on Google”. Sadly, there are many people in our industry that are dishonest about rankings. The truth is, you can’t promise number one spot because Google is always repositioning sites based on a number of “changing” factors.

You have to do Google dance to be in with a Google chance.

It takes dedication, lots of content and lots of effort to rank well organically. Fortunately, we know how to give you a fighting chance to start ranking on Google. In the mean-time Pay Per Click or Google Adwords will pop you up the top for some quick wins, paying for this privilege is very worthwhile. Building up both campaigns simultaneously can help you see where best to invest your money.

Absolutely! We are experts in Social Media Marketing Management.

We can help run any number of social accounts and work with you to ensure we represent your company and interact with your users in a way that works for you. We’re all about the personal touch, and we’d never want to lose that.

Yes. We offer a startup business bundle which encompasses everything a new business needs to get started. It includes logo creation, a customisable website, business card design and printing and social media branding design.

We can customise any package to your needs. Give us a call to discuss.

Nope! There isn’t any need for you to come to our offices unless you want to. Everything can be organised by phone and email.

It doesn’t matter where you’re located we can still help.

An SSL certificate is a digital certification to show that the connection between a users browser and the database the website is hosted on is secure. It provides security for data input, particularly for payment details.

Consumers are becoming savvier about their online security and so many look out for the “HTTPS” in the browser.

This helps to keep details safe and provide peace of mind to the user, so is recommended for most if not all websites to adopt.

An SSL certificate is reasonably simple to setup at a low cost. For more information on becoming SSL certified, get in touch with our team.

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